Privacy Policy

At Crypto Loko Casino, we deeply value the trust and commitment shown by our players. Your privacy is of utmost importance to us, and we ensure that your personal information is securely handled with the highest level of care and respect. This Privacy Policy explains the measures we take to collect, use, and protect your personal data. We recommend reviewing this policy thoroughly to make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy outlines our obligations to process the personal data of players in accordance with gambling regulations. Such processing is essential for game participation and the provision of related services.

Our website is managed by Dama N.V., a company registered in Curaçao, along with its fully-owned subsidiary, Friolion Limited, located in Cyprus. Dama N.V. operates under a license issued by Antillephone N.V.

By using our services, you agree to the terms of this Privacy Policy. We may update this document from time to time, so we advise you to review it regularly. Your continued use of our services indicates acceptance of any changes made.

Collection of Information

We collect a range of personal information through our website, including:

1. Registration and Communication Data: Information provided on registration forms and in communications (e.g., name, contact details, and identification documents).
2. Interaction Records: Data gathered from interactions across various communication channels.
3. Transaction and Usage Data: Records of your transactions, bets, and website usage.
4. Verification Documents: Information needed for identity verification and compliance checks.

Usage of Information

The personal data we collect is used for the following purposes:

1. Transaction and Bet Processing: To manage and process your transactions and bets efficiently.
2. Service Delivery and Support: To provide the services you request and assist with any support inquiries.
3. Verification and Compliance: To verify your identity and comply with regulatory requirements.
4. Marketing Communications: To send promotional content, provided we have your consent.
5. Legal Compliance: To ensure compliance with anti-money laundering and other legal obligations.
6. Fraud Prevention: To monitor and prevent fraudulent or illegal activities.
7. Market Research and Data Analytics: To conduct research and aggregate data analysis.

Marketing Communications

With your consent, we may use your personal information to send promotional messages regarding our products and services. You can opt out of receiving these communications at any time through your account settings or by contacting customer support.

Disclosure of Information

We do not sell or rent your personal data. However, we may share it in the following cases:

1. Within Our Group: To provide our services and ensure legal compliance.
2. With Business Partners: For necessary service provision and regulatory compliance.
3. Third-Party Service Providers: To assist with data processing, as required for operational purposes.

All third-party providers are contractually obligated to protect your personal data and maintain confidentiality.

Data Security and Retention

We prioritize the security of your data and adhere to stringent legal standards for data protection. Personal data is retained for as long as necessary to fulfill legal obligations, including a minimum retention period of five years following account closure, as mandated by anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and support our marketing initiatives. You can manage cookie preferences through your browser settings, though restricting cookies may affect the functionality of our website.

Your Rights and Contact Information

You have the right to:

1. Access Your Data: Request a copy of the personal data we hold about you.
2. Update Information: Correct any inaccurate or outdated personal details.
3. Opt-Out of Marketing: Withdraw your consent for marketing communications at any time.

For any questions or concerns related to your personal data, please contact our Data Protection Officer (DPO) via email. Under GDPR, you also have the right to lodge complaints with relevant supervisory authorities.

This policy reflects our commitment to safeguarding your privacy while providing a secure and compliant gaming environment. If you have any inquiries or requests concerning your personal data, please feel free to contact us.